Terms of service

Effective Date: 07/31/2026

Welcome to Voltstair. This website is operated by Climbing Steps, Inc. Throughout these Terms of Service, the terms "Voltstair," "we," "our," and "us" refer to Climbing Steps, Inc.

By accessing our website, placing an order, or using any of our products or services, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Warranty Policy, Shipping Policy, and any additional policies referenced on this website.

If you do not agree with these Terms of Service, please do not use this website.

Website Use

You agree to use this website only for lawful purposes.

You may not:

  • Use this website in any way that violates applicable laws or regulations.
  • Attempt to gain unauthorized access to our website, servers, or customer information.
  • Interfere with the operation or security of the website.
  • Copy, reproduce, or distribute website content without written permission.

Product Information

We work hard to ensure that product descriptions, specifications, pricing, images, and availability are accurate.

However, errors may occasionally occur.

We reserve the right to:

  • Correct pricing or product description errors.
  • Change specifications without notice.
  • Update product availability.
  • Discontinue products at any time.
  • Cancel orders affected by errors or inventory issues.

Images are provided for illustration purposes and may differ slightly from the actual product.

Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for reasons including:

  • Product availability
  • Pricing errors
  • Payment authorization issues
  • Suspected fraud
  • Shipping restrictions
  • Violation of these Terms of Service

If an order is cancelled after payment has been processed, a full refund will be issued.

Pricing

All prices are shown in U.S. Dollars unless otherwise noted.

Prices, promotions, and discounts may change without notice.

Applicable taxes and shipping charges are calculated during checkout.

Payment

Payment must be received before orders are processed for shipment.

We accept the payment methods displayed during checkout through our secure payment providers.

Voltstair does not store your complete credit card information.

Shipping

Shipping times provided on our website are estimates and are not guaranteed.

Delivery delays caused by weather, carriers, customs, or other circumstances beyond our control are not the responsibility of Climbing Steps, Inc.

Please review our Shipping Policy for additional information.

Returns and Warranty

Voltstair products purchased directly from Climbing Steps, Inc. may be returned within 30 days of delivery, subject to the conditions outlined in our Refund Policy.

Approved change-of-mind returns are subject to a 15% restocking fee, and customers are responsible for return shipping costs.

Products covered under our Limited Warranty will be repaired or replaced in accordance with our Warranty Policy.

For complete details, please review our Refund Policy and Warranty Policy.

Product Use

Voltstair products should only be operated according to the instructions provided in the owner's manual.

Improper operation, unauthorized modifications, misuse, neglect, or failure to follow operating instructions may result in injury or damage and may void warranty coverage.

Users are responsible for ensuring that operators are properly trained before using Voltstair equipment.

Intellectual Property

All content on this website, including text, graphics, logos, product images, videos, icons, and other materials, is the property of Climbing Steps, Inc. or its licensors and is protected by copyright, trademark, and other intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

Third Party Links

Our website may contain links to third-party websites.

These links are provided for your convenience only.

We are not responsible for the content, policies, or practices of third-party websites.

Disclaimer of Warranties

Except as expressly provided in our Limited Warranty, all products and services are provided "as is" and "as available" to the fullest extent permitted by law.

We make no warranties beyond those expressly stated in our written Warranty Policy.

Limitation of Liability

To the fullest extent permitted by law, Climbing Steps, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of this website
  • Use or inability to use Voltstair products
  • Website interruptions
  • Errors or omissions
  • Loss of profits, revenue, or business opportunities

Our total liability shall not exceed the purchase price paid for the product giving rise to the claim, except where prohibited by applicable law.

Indemnification

You agree to indemnify and hold harmless Climbing Steps, Inc., its officers, employees, affiliates, dealers, and partners from any claims, damages, liabilities, expenses, or legal fees arising from your misuse of this website or violation of these Terms of Service.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Connecticut, without regard to its conflict of law principles.

Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Updated versions will be posted on this page with a revised Effective Date.

Your continued use of the website following any changes constitutes acceptance of those changes.

Contact Information

Questions regarding these Terms of Service may be directed to:

Climbing Steps, Inc.

7 Francis J Clarke Circle, Suite 2

Bethel, CT 06801

Phone: 212-366-5483

Email: info@climbingsteps.com