30-Day Trial Period
Evaluate your Voltstair for 30 days from delivery, subject to the return requirements below.
Voltstair Customer Care
30-Day Trial & Warranty
We build Voltstair to make moving heavy loads on stairs safer and easier. You have 30 days from delivery to decide whether it is the right fit, subject to the return conditions and fees explained below.
Lifetime Frame Welds
Frame welds are covered for the lifetime of the product under the limited warranty.
180-Day Parts Coverage
Covered parts are protected for 180 days from the original purchase date.
Our 30-Day Trial
You have 30 days from the date your Voltstair is delivered to decide whether it is right for you. Gently testing the product is acceptable, but returned products must remain in new, resalable condition.
To qualify for a return, your Voltstair must be:
- In new, resalable condition without heavy wear, damage, or missing parts
- Returned in its original packaging with all accessories, manuals, and components
- Free of modifications or unauthorized repairs
Damaged or defective products: Report transit damage within 48 hours of delivery. Covered defects may be reported at any time during the warranty period. When the issue is covered, we will repair or replace the product at no charge, with no restocking fee or return-shipping cost to you.
Refunds & Restocking
Change-of-mind returns accepted within the 30-day return window are subject to a flat 15% restocking fee based on the item price. This fee helps cover inspection, repackaging, and preparation of the unit for resale.
| Situation | What You Pay |
|---|---|
| Defective or damaged on arrival | Nothing. Eligible products receive free repair or replacement. |
| Change-of-mind return within 30 days | 15% restocking fee |
| Returned without original packaging | Additional 10% repackaging fee |
| Order cancelled before shipment | Full refund |
Important Return Information
Change-of-mind returns within the 30-day trial period are subject to a 15% restocking fee. Customers are also responsible for return shipping costs.
Approved refunds are issued to the original payment method within 3 to 5 business days after the return is received and inspected. Your bank or payment provider may require additional processing time.
Return Shipping
Because Voltstair is a heavy, powered product, return shipping for change-of-mind returns is the customer's responsibility.
Use Your Own Carrier
Return the product using a trackable, insured shipping service of your choice.
Request a Prepaid Label
We can provide a return label and deduct the actual shipping cost from your refund.
Please do not ship a product back before contacting our team and receiving a Return Authorization and the correct return address.
How to Start a Return
1
Contact Us First
Email info@climbingsteps.com or call 212-366-5483. We will issue a Return Authorization and provide the correct return address.
2
Pack It Safely
Use the original packaging and include all accessories, manuals, and components.
3
Ship the Product
Use your own trackable carrier or the prepaid label we provide, then send us the tracking number.
4
Receive Your Refund
Once the return is received and inspected, approved refunds are issued within 3 to 5 business days.
Items We Cannot Accept
To keep our pricing fair and our products safe, the following items are final sale or otherwise ineligible for return:
- Batteries and chargers sold separately, due to safety and hazardous-material shipping restrictions. A battery included with a returned Voltstair may be returned with the unit.
- Custom or built-to-order configurations
- Clearance, scratch-and-dent, and open-box products sold as-is
- Products returned after the 30-day window
- Products returned in used, damaged, modified, or incomplete condition
Voltstair Limited Warranty
Every Voltstair is backed by a limited warranty against defects in materials and workmanship under normal use.
Warranty coverage
- Lifetime warranty on frame welds
- 180 days on all covered parts from the date of purchase
How covered issues are handled
If a covered defect appears, Climbing Steps, Inc. will repair or replace the affected product or part free of charge using new or refurbished parts.
What is not covered
- Misuse or improper operation
- Accidents or physical damage
- Unauthorized modifications or repairs
- Normal wear and tear
- Conditions not caused by defective materials or workmanship
How to make a warranty claim
Contact us with your order details and a description of the issue. Photos or videos are helpful and may allow our team to resolve the issue more quickly.
Questions? We Are Here to Help
Our team would rather help you get the most from your Voltstair than process a return. If something is not working as expected, contact us before sending it back. We may be able to resolve the issue in a single call.
This policy applies to Voltstair products purchased directly from Climbing Steps, Inc. Products purchased through third-party retailers are subject to that retailer's return policy. The policy version in effect on the purchase date applies to the order.