Warranty & Returns
Thank you for your interest in the products and services of Climbing Steps, Inc. This Limited Warranty applies to physical goods, and only for physical goods, purchased from www.voltstair.com, www.mobilepatientlift.com, and www.mobilestairlift.com
What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Climbing Steps, Inc will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Climbing Steps, Inc will either repair or replace the Product at no charge, using new or refurbished replacement parts or products.
How long does the coverage last?
The Warranty Period for products purchased from Climbing Steps, Inc is Lifetime on the Frames Welds and 180 days on all parts from the date of purchase. A replacement product or part assumes the remaining warranty of the original product or 180 days from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
● conditions, malfunctions, misuse, accidents, physical damage, modifications, or damage not resulting from defects in material or workmanship
What do you have to do?
To obtain warranty service, you must contact us to determine the problem and the most appropriate solution for you.
For further information regarding this limited warranty, please contact Climbing Steps, Inc by calling (954) 908-6955, emailing at info@climbingsteps.com, or writing Climbing Steps, Inc. at the following address:
Climbing Steps Inc.
Attn Voltstair Warranty Department
6601 Lyons Rd, Suite C10
Coconut Creek, FL 33073
- Returns -
Our policy lasts 7 days. If 7 days have gone by since you received the product, unfortunately we can’t offer you a refund or exchange.
You may use your item as much as you wish within the 7 days, but it must be returned in the original packaging with the inserts, otherwise you may be subject to a 15% restocking fee.
7 days start from the date you receive the chair, and return "must" be shipped out from your place on or before the 14th day. Transit days are not counted as part of the 7 days.
You may return the item for any or no reason.
Batteries and/or chargers sold separately may not be returned.
To initiate your return process, please fill in this form on our contact page, and we will follow up with return instructions: https://www.Voltstair.com/pages/contact-us
Please do not send your purchase back to the manufacturer or office address posted on the website or instruction manual.
Only ship to address you will be provided by email after filling in above form.
- Refunds -
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
- Late or missing refunds -
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
If you still have not received your refund yet, please contact us at info@climbingsteps.com.
- Exchanges -
In case your item is defective or damaged upon receipt, we will arrange for an exchange. To initiate an exchange, please fill in this form on our contact page, and we will follow up with an exact plan of exchange: https://www.Voltstair.com/pages/contact-us
- Return Shipping Cost -
You will be responsible for paying for your own shipping costs for returning your item. Cost of return shipping are not included in your refund.
You should use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
