Voltstair Order Support

Shipping Policies

Straightforward shipping information for domestic, expedited, and international orders. Review delivery timing, rates, and important order details below.

Free Ground Shipping

Standard shipping is free on orders shipped within the continental United States.

3–5 Business Days

Most orders ship by FedEx or UPS and arrive within approximately 3 to 5 business days.

Expedited Options

Second Day and Overnight shipping are available on many items within the continental USA.

International Shipping

International shipping is available to eligible locations with a $495 flat-rate fee.

Standard Shipping

Climbing Steps, Inc. offers free standard ground shipping on orders delivered within the continental United States.

Most orders ship through FedEx or UPS and arrive at the delivery address within approximately 3 to 5 business days.

Same-day shipping: Orders confirmed before 2:00 p.m. Eastern are scheduled to ship the same day.

Alaska and Hawaii

Orders shipped to Alaska or Hawaii are subject to an additional shipping charge of $295 per item.

What to Expect

We work to move confirmed orders through fulfillment as quickly as possible. Delivery timing may vary based on destination, carrier conditions, and item availability.

1

Order Confirmed

Your order and shipping information are reviewed for processing.

2

Order Ships

Most orders leave through FedEx or UPS. Tracking information is provided when available.

3

Delivery

Standard shipments generally arrive within 3 to 5 business days.

Expedited Shipping

Second Day and Overnight shipping are available on many products shipped within the continental United States.

The exact expedited shipping rate for your delivery ZIP code may be shown on the product page or calculated in the shopping cart during checkout.

Expedited availability and cost can vary by product, destination, and the time the order is placed.

International Shipping

International shipping is available to eligible destinations. During checkout, select your country or location from the available shipping fields.

If your destination does not appear, contact our team for additional information before placing your order.

International shipping rate

International shipping is subject to a flat-rate charge of $495.

Customs and import fees

Customs clearance charges, duties, taxes, and other import-related fees are not included in the shipping charge and are the customer’s responsibility.

Important Shipping Notes

  • Business-day estimates generally exclude weekends and holidays.
  • Carrier delays and destination conditions may affect final delivery timing.
  • Verify your shipping address and contact information before completing checkout.
  • Contact our team before ordering when shipping to an unlisted international destination.
  • International customers are responsible for applicable customs and import costs.