Refund policy

At Voltstair, we want you to feel confident in your purchase. If your Voltstair isn't the right fit, you may return it within 30 days of delivery, subject to the return conditions outlined below.

Returns

To be eligible for a return, your Voltstair must:

  • Be returned within 30 days of the delivery date.
  • Be in new, resalable condition with no excessive wear, damage, or missing parts.
  • Be returned in the original packaging, including all accessories, manuals, and components.
  • Not have been modified or repaired without authorization.

You may gently test your Voltstair during the 30-day trial period. Products showing excessive wear or damage may not qualify for a full refund.

Batteries and chargers sold separately are non-returnable once shipped.

How to Start a Return

To begin a return, please complete the contact form on our Contact Us page:

https://www.voltstair.com/pages/contact-us

Once we receive your request, we'll provide a Return Merchandise Authorization (RMA) along with the correct return shipping address.

Please do not ship products to our office address, manufacturer, or any address listed in the product manual. Returns sent without authorization may be delayed or refused.

Refunds

Once your return has been received and inspected, we'll notify you by email of the approval or rejection of your refund.

If approved:

  • A 15% restocking fee applies to change-of-mind returns.
  • Return shipping costs are the customer's responsibility.
  • Refunds are issued to your original payment method within 3 to 5 business days after the returned product has been inspected.

Damaged or Defective Products

If your Voltstair arrives damaged or develops a defect covered under warranty, please contact us immediately.

  • Transit damage should be reported within 48 hours of delivery.
  • Covered warranty defects will be repaired or replaced at no charge.
  • No restocking fee or return shipping charges apply to approved warranty claims.

Late or Missing Refunds

If you haven't received your refund after you've been notified it was processed:

  • Check with your credit card company or financial institution, as processing times may vary.
  • If you still have questions, please contact us at info@climbingsteps.com.

Exchanges

If your Voltstair arrives damaged or defective, we'll work with you to repair or replace the product as quickly as possible.

To begin an exchange, please contact us through our Contact Us page:

https://www.voltstair.com/pages/contact-us

Return Shipping

Customers are responsible for return shipping costs on approved change-of-mind returns.

You may:

  • Ship the product using your preferred insured, trackable carrier, or
  • Request a prepaid return shipping label from us, with the actual shipping cost deducted from your refund.

We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot issue refunds for products that are lost or damaged during return transit.