Privacy policy

Effective Date: 07/31/2026

Voltstair is operated by Climbing Steps, Inc. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

By visiting our website or purchasing products from Voltstair, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, or contact us, we may collect information including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • IP address
  • Browser and device information
  • Order history
  • Customer service communications

We also automatically collect certain information through cookies and similar technologies to improve your browsing experience.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Respond to inquiries
  • Process payments
  • Arrange shipping and delivery
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send order confirmations and shipping updates
  • Send promotional emails or text messages when you have chosen to receive them
  • Comply with legal obligations

Email and SMS Communications

If you choose to subscribe, we may send promotional emails or text messages regarding:

  • New products
  • Special offers
  • Company news
  • Product updates
  • Promotions
  • Educational content

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

You may opt out of SMS messages at any time by replying STOP.

Standard message and data rates may apply.

Payment Information

Payments are securely processed through Shopify and authorized payment providers.

Voltstair does not store your full credit card information on our servers.

For more information about how Shopify handles payment information, please visit:

https://www.shopify.com/legal/privacy

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Improve website performance
  • Analyze website traffic
  • Measure marketing effectiveness

Most web browsers allow you to disable cookies through your browser settings, although doing so may affect certain website features.

Sharing Information

We do not sell your personal information.

We may share information only with trusted service providers necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Marketing platforms
  • Analytics providers
  • Customer support services

These companies receive only the information necessary to perform services on our behalf.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information.

While no method of transmission over the Internet is completely secure, we use industry standard security measures to protect your information.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we maintain about you
  • Request corrections
  • Request deletion of your personal information
  • Request a copy of your information
  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the information below.

Third Party Services

Our website may contain links to third party websites or services.

We are not responsible for the privacy practices or content of those third party websites.

We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Voltstair products are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will promptly delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Climbing Steps, Inc.

7 Francis J Clarke Circle, Suite 2

Bethel, CT 06801

Email: info@climbingsteps.com

Phone: 212-366-5483